Commercial Disclosure
Legal Name: Elite Tours Ltd.
Address: T 336-0026
8-6-5-206 Tsuji Minami-ku Saitama-shi Saitama-ken
Phone number: +81-48711871
Email address: info@elitetoursjapan.com
Head of Operations: 岡田英資
License Number: 一般乗用旅客運送事業 関自旅二第2737号
Additional fees: Tour package price does not include any entrance and activity fees unless requested by the customers. If tour exceeds its designated time duration there will be additional charges of JPY 5,000 per 30 minutes time block.
Exchanges & Returns Policy / (Refund & Cancellation Policy)
Cancellation Policy
Airport Transfers
- Cancellations made 24 hours before your reservation date & start time will receive a full refund.
- Cancellations made less than 24 hours before your reservation date & start time will not receive a refund.
Tours/Charter/Long distance trips
- Cancellations made 48 hours before your reservation's start time will receive a full refund.
- Cancellations made 24 hours before your reservation's start time will receive a 30% refund
- Cancellations made less than 24 hours before your reservation's start time will not receive a refund.
No Show
If the flight status changes to "Arrived" and our driver is unable to contact the passengers, the order will be designated as a no-show and will not be eligible for a refund
Delivery times
Date & start time selected by the customer will be the delivery date & time for their touring experience.
Accepted payment methods
We accept payments via Stripe, PayPal and customers can use any major debit or credit cards (Visa, Mastercard, American Express, Discover, etc.) on the Stripe payment system to book our touring and transfer services.
Payment period
Payment is required for the date and time selected by the customer for our touring & transfer services.
Price
All prices are inclusive of taxes.
Package prices are listed against every tour & transfer service. Prices are in Japanese Yen, for example JPY 37,000, JPY 85,000, JPY 120,000, etc. (Price varies as per customer's selection).
Transparency Matters to Us
In recent years, Japan has seen an increase in illegal passenger transportation services using unauthorized "white number" vehicles. Many visitors are unaware that these vehicles are not legally permitted to operate as commercial transportation services and may not carry the proper insurance required for passenger protection. Using unauthorized operators can result in safety concerns, lack of coverage in the event of an accident, and unnecessary legal complications during your trip.
In Japan, legally licensed transportation companies operate with official "green number" plates issued by the government, proving that the vehicle is authorized for commercial passenger transport, regularly inspected, and properly insured. Elite Tours Ltd. is a fully licensed Green Number transportation company dedicated to providing professional, safe, and reliable travel services throughout Japan. We encourage all travelers to check for Green Number vehicles and choose authorized operators for a secure and worry-free travel experience.
